New to Quechup

1. What is Quechup?
x Quechup is an interactive social website. It's a place to come every day to meet new people, find old friends, create photo albums to share with friends & family, start a blog & let people know what you're up to on the web, message, chat and more.
2. Who can join Quechup?
x Anybody sixteen (16) years old or over can join Quechup.
3. Getting started
x If you received an email invite from a friend click on the link in the invite - it will notify them when you join and add them directly to your friends list. Otherwise you can join here: http://www.quechup.com/join - it only takes a minute to register. Once you have joined, you can complete your profile and invite your friends to join Quechup, check out other people's profiles, see their friends, and meet new people.

My Account

1. Cancel my account
   x If you are concerned about privacy and who can see your profile and details, you have control over these settings on the privacy settings page.
   If you are receiving more Quechup mail than you would like you can alter your notification settings to receive less or no email notifications.
   
   If you still want to leave go to 'My Account' > 'Deactivate Account'. We'll be sorry to see you leave.
2. Forgot my password.
   x

   • Go to the forgotten login details page
   • Enter your Quechup username or email address associated with your Quechup membership and click 'Reset Password'
   • Your password will be reset and a new one emailed to you
   • Check your email for your new password

   Once you login you can change the reset password by going to 'My Account' > 'Change Password'.
3. Change my password.
   x

   • Login and go to 'My Account' > 'Change Password'.
   • Enter your current password in the top field, your new password in the middle field, and your new password again in the bottom field to confirm.
   • Click the "Change Password" button at the bottom of page to save your new password.
4. Change my email address
   x

   • Login and go to 'My Account' > 'Edit Profile'.
   • Your email address is the 4th field (all quechup notifications will be sent to this address).
   • Click the "Update Profile" button at the bottom of page to save changes.
5. Change my username
   x

   • Login and go to 'My Account' > 'Edit Profile'.
   • Your username is the 1st field (your username will update in all messages and friends lists).
   • Click the "Update Profile" button at the bottom of page to save changes.

Privacy

1. What details about me can others see?
   x When you register, the information you provide is used to create a basic profile. To protect members privacy certain information is NOT published on your profile. Other users will NOT be able to see your real name, your email address or your date of birth, instead your profile will display your username and your age in years.
   
   Because this can make it more difficult for your friends to find you on Quechup, members can search for you by your real name or part of your name and also by your email address - this means that people who know you by name or have your email will be able to find you. You can alter this in privacy settings. Other members can also see when you are on Quechup.
   
   People that you invite to join you on Quechup by using the 'invite friends' and 'address book checking' system will receive an invite showing both your real name and your email address so they know who the invite is from. Inviting friends is entirely optional for all members and have complete control over who they choose to invite.
   
   If you are concerned about privacy and who can see your profile and details, you have control over these settings on the privacy settings page.
2. Can I control who can find me and who can see my profile?
   x Yes. You can control who can see your profile and if you show in search results. You can also set who can see your friends network and if you appear in other members' friends networks.
   
   Additionally you may choose to make your email address as NOT searchable and your real name as NOT searchable to further enhance your privacy.
   
   All these features are controllable in your privacy settings.
3. Filtering personal details
   x Identity theft is a very real and wide spread problem on the Internet, especially on social networking sites (See BBC news video report)
   
   Quechup has always been concerned with our members privacy. We actively filter full names and email addresses from publicly viewable areas of the website due to the risk of identity theft and predatory behavior and ask members NOT to put personal details in publicly viewable information such as their username, their profile description, photos or blogs.
4. What does Quechup do with my information?
x To see how Quechup maintains your details please see our privacy policy.

My Profile

1. What is my profile?
   x Your profile page is where you can tell everyone about yourself and what you have been up to. You can see your profile page by clicking the 'view profile' link in the navigation. Anybody can access your profile page by going to quechup.com/profile/view/YourUsername (unless you alter your privacy settings).
   
   You can share your profile page with anyone, not just Quechup members, which means friends and family that aren't Quechup members can see your photos, your blog entries, your friends, etc. So start including a link to your profile page in your emails and correspondence.
2. Why do other members have more in their profile than me?
   x Your profile page contains the basic information you provided when you registered. Go to the 'edit profile' page and provide more details about yourself and your interests.
   
   As you use Quechup more you will get more information about your Quechup life showing in your newsfeed, your friends, photos, a video, links to your blogs, etc.
3. Editing my profile
   x Update your details on the 'edit profile' page. Your profile page can also contain other information about your Quechup life, such as your profile photo, a video, your friends, a newsfeed of what you've been up to and a link to your blog.
4. Can non-Quechup members see my profile?
   x Yes, you can share your profile page with anyone (unless you alter your privacy settings), which means friends and family that aren't Quechup members can see your photos, your blog, etc. So start including a link to your profile page in your emails and correspondence.
   
   To make it extra easy to share your profile we've included a 'share this' link in the top right of your profile, so you can send a link directly to all your friends.
5. I want to change what appears in my profile newsfeed
   x Click the 'news preferences' link under the newsfeed on your profile page.

Messaging

1. How do I send someone a message?
   x To send a message click the Send Message link in the actions menu on their profile page or wherever their profile overview appears (such as search results). You can also send predefined 'Quick Messages' to members using the Say Hi... options from the actions menu.
2. What are quick messages?
   x 'Quick Messages' are predefined messages that members can send to each other without having to type anything, You can send a 'Hi', 'Smile', 'Wink' or 'Kiss'. You can send quick messages by clicking the Say Hi... options from the actions menu on their profile page or wherever their profile overview appears (such as search results).
3. Sending Messages
   x Basic members can read unlimited messages, but are only able to send messages to their "My Address Book". Upgrade to premium membership to be able to send messages to all members.
4. How long are messages kept?
   x Messages are kept in your inbox for 30 days and automatically deleted.

Live chat

1. How do I chat with someone?
   x To start a chat click the chat icon will appear in the actions menu on their profile page or wherever their profile overview appears (such as search results). This will open a chat window on the left side of the screen. You can also start a chat by clicking the name from your 'friends online' list. The list will show on the right next to the toolbar dock. Once connected you can chat in real time with the member.
2. Chatting to members
   x Active chat's open on the left side of the screen. Each memeber you chat with will have a separate colored header showing who you are chatting with. The header will turn yellow when you have a new message. Click a header will make that chat window active, minimizing any other chats. Clicking the header of an active chat window will toggle between minimizing and expanding the chat.
   
   The bar at the top of all the chats allows you to hide all active chats. When hidden a small place holder will show on the left, clicking this will re-open any active chats.
   
   To type a message put your cursor in the box at the bottom of the chat window and type, press the enter key or click the chat bubble icon to send your message.
   
   When a member starts a chat with you Quechup will automatically open a chat window.
   
   To close a chat click the 'x' in the top right corner of each chats colored header.
3. Can anyone start a chat?
   x Premium members can start chats with any other member. Basic members can can participate in any chat started by a Premium member and can start chats with any members in their My Address Book.

Photos

1. How do I create an album?
   x Go to 'My Photos' - under Gallery Albums at the top of the page click the link 'Add Album'.
   Your new album will be in your album list when you upload a new photo or if you choose to move photos from one album to another.
2. Change my profile photo
   x Click 'Edit Photos' from your Gallery Photos or from an album - icons will appear in the corners of the photos, click the top right icon to make the photo your profile photo.
   You can also change your profile photo directly while viewing a photo from the actions menu on the right hand side under the photo or by clicking 'Edit Photo Details' and clicking the 'make profile photo' icon in the top right corner of the photo.
3. Can I restrict who can see a photo or an album?
   x Yes. You can make an entire album or an individual photo viewable to only your friends, or a specific private group of members.
   
   When you create an album or upload a photo choose the 'Access' option as either 'My Friends', or 'Private List' and then selecting one or more members.
   
   To change an album or photo's setting after uploading:
   Album: Go to 'My photos', click 'Edit' on the album you wish to edit, select 'edit details' and select who you would like to see your album as above.
   Photo: While viewing a photo click 'Edit Photos Details' from the actions toolbar on the right side under the photo. Select who you would like to see your photo as above and click the 'Save Changes' button in the actions toolbar.
4. Move photos to another album
   x From 'My photos' > Gallery Photos: Click and drag the image thumbnail to the album you wish to move it to. The album will highlight to indicate you are going to move the photo there. When the album is highlighted release you mouse. You will receive a message to tell you have moved the photo.
   
   From an album: Click and drag the image thumbnail to the toolbar dock on the right side of the screen. Drag the image to the camera icon (organize and move photos). you will be shown a list of your album and 'home' (gallery photos). click to select where you want to move the photo or click cancel.
5. Deleting an album
   x From 'My photos', click 'Delete' for the album you wish to delete. You will be asked if you are sure you want to delete the album and all its photos before actually deleting.
6. Deleting a photo
   x From an album or gallery photos: Either click 'Edit Photos', icons will appear in the corners of the photos, click the top left icon to delete the photo or drag the photo to the trash can in the toolbar dock.
   While viewing a photo: Click 'Edit Photos Details', click the top left icon in the corner of the photo.
7. What are tags for on photos?
   x Tags are used so members can search for photos with matching tags, they help identify what your photos are about or add subjects they are relevant to. Each tag is separated by a comma, tags are generally one word or phrase.

Friends

1. How does 'my friends' work?
   x A friend request is sent to the other person when you click the 'Add to Friends' button, if they accept your invite you'll be classed as friends.
2. Can I invite friends that aren't on Quechup at the moment?
   x Yes, you can invite individual friends by adding their name and email on the 'invite friends' page or you can check your address book and choose which of your friends to invite. You can check your Windows Live/MSN/Hotmail, Yahoo!/Rocketmail, Google/Gmail, Outlook and Outlook Express address books. We will soon be adding additional services.
3. How do I remove a friend?
   x Go to the 'My Friends' page or the members profile and click the 'Remove Friend' button or drag their photo to the trash can in the toolbar dock. You will be removed from their friends list as well.
4. Can I cancel a friend invites?
   x Yes, you can cancel both invites sent and invites received. Go to the 'Friends Invites' page and click 'Cancel Invite' or 'Reject Invite' option or simply drag their photo to the trash can in the toolbar dock.
5. If I remove someone as a friend, will they be notified?
   x Yes, an email will be sent to the other member to notify them that you are no longer classed as friends. Members will NOT be notified if you reject or cancel a friend invite.
6. Who shows up in the 'friends box' on my profile?
   x Your 'friends box' shows the thumbnails of six randomly selected friends - provided you have at least six friends! If you have more than six friends the members displayed will change every time the page is refreshed. There is no way to pick the friends that show up in that box.
   
   You can choose not to show your friends by clicking the 'show friends' link under the 'friends box' and changing the 'Who sees my friends network' in the Friends & Network Privacy Settings, click 'save settings'. Your friends can also choose to be private in your friends network so only you and them see that you are friends.
7. I don't want other people see me in my friends networks
   x If you'd rather not have other members see you in your friends networks you can restrict who sees you so only you and the members who's friends network it is see you.
   
   Go to 'privacy settings' and change the "Who can see me in other members' friends networks" in the Friends & Network Privacy Settings. Click 'save settings'
8. A friend I invited hasn't joined, can I invite them again?
   x No, to prevent members pestering or spamming people from Quechup you can only send an invite once to an email address. You can send them an email privately from your email account to remind them of course!

Payments

1. Are payments on Quechup safe and secure?
   x Yes. Once you confirm your billing address details you will be transferred to our payment gateway partners Barclaycard to carry out the transaction including all financial details.
   
   Quechup payments employ the latest anti-fraud measures, these include: address verification and ZIP/post code verification; Security code (CVV), expiry date and name of card holder verification; Verified by Visa and Mastercard Securecode - the equivalents of PIN numbers for the Internet.
2. I have paid but it says I'm still a Basic member
   x Please make sure your payment was accepted. You should receive a confirmation email and have been sent to a page stating that payment was successful. If you received a declined message your payment was not successful and you are still a basic member.
3. Why was my payment declined or unsuccessful?
   x Quechup employs several anti-fraud measures, occasionally these can cause a payment to be declined. Please check the following:
   

   • The address you have provided is the same as that registered for the card.
   • The name provided is the same as it is written on the card.
   • The Security code (CVV) is correct.
   • The expiry date is correct and not expired.

   We also use Verified by Visa and Mastercard Securecode - the equivalents of PIN numbers for the Internet. If prompted you should enter the appropriate code or register for Verified or Securecode if you have not used them before.
   
   if your details are correct and you are still having problems with paying .
4. I've checked my details are correct and my card is still declined
   x To prevent a fraudulent user attempting to get past anti-fraud measures after a card has been declined a certain number of times it is temporarily placed on a black list. Please if you are having problems with paying.
5. Do you operate automatic rebilling?
   x No. When you login to the site you will get a notification that your membership is coming up for renewal, however if you do not choose to upgrade and pay again then your account will automatically revert to Basic membership.

Miscellaneous

1. Is Quechup Free?
   x Basic membership is completely free. We offer a premium membership for which there is a subscription fee. Premium members enjoy enhanced features.
2. Will other members get emails from me with my email address?
   x Invite emails from either checking your address book or inviting a friend by manually typing their address will get an email from your email address and showing your real name to help identify you to those you have chosen to invite.
   Sharing a profile or photo on Quechup using the 'share this' link will send an email from your email address to help identify you to who you to the recipient.
   All other notifications and emails will come from Quechup and will only show your Quechup username.
3. I can't find someone and I am sure they are on Quechup
   x You can search for members by their real name and their email address, however members can optionally disable this feature to protect their privacy.